Charlotte, N.C. - October 24, 2006 - Shift Technologies announced today, the latest version of the Issue Tracking application in its ThinMind® suite of on-demand, web-based workforce management solutions. The Issue Tracking module is a comprehensive solution for managing internal help desk issues, product defects and bugs, and customer support requests.

“We listened carefully to our customers and are delivering new features that help streamline and automate the process of capturing and managing issues and customer support requests,” said Heather Palmer, Vice President of Product Development. “With this new release, higher levels of customer satisfaction can be reached while reducing the burden on existing support staff.”

Automated Email Capture
Many support teams must manage a high volume of requests initiated by internal departments and external customers via email. This time consuming task has been streamlined with the new Email Capture feature of the Issue Tracking product. Using this feature, the application can constantly monitor specified email accounts and automatically create issue/support tickets when new emails arrive. Issues are intelligently logged with specified defaults to help further categorize and notify the proper support teams about pending items. Follow up email responses are also identified and automatically attached to the open issue/support ticket.

Issue Entry for the Public
Capturing consistent and accurate details about an issue or trouble ticket is critical for quick resolution and proper escalation to the appropriate support team. A new public data entry feature has been provided that allows external customers and individuals to enter and submit support requests directly from the web. Required fields can be enforced and custom fields can be configured to capture additional details required to resolve the request. Initial data entry is reduced since the external customer is responsible for providing the initial details about their request.

Automated Email Notifications
Communication with departments, managers, and customers is improved with automated email notifications. Automated email notifications can be configured to ensure individuals are up to date regarding issue/support tickets that they have reported or are responsible for resolving. For example, the system can automatically notify individuals when an issue is submitted, has been assigned to a person, has been updated, has been resolved/closed, has been in the queue too long, etc.

Increased Web Browser Compatibility
In response to demand from customers to support a wider range of popular browsers, the latest version of the suite supports Internet Explorer, Firefox, Opera, and Netscape. In addition to Microsoft Windows, Linux is also supported using the Linux version of Firefox.

About Shift Technologies
Based in Charlotte, NC, Shift Technologies Inc. provides a SaaS model for its workforce management solutions. The company’s flagship product service ThinMind® includes Timesheet Reporting, Expense Reporting, Issue Tracking, and Project Management. Thousands of people worldwide use ThinMind® web-based solutions.

Media Contact
Gina Smith
(866) 610-8446 Ext. 706

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ThinMind is a registered trademark and registered service mark of Shift Technologies, Inc.