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| Help Desk & Issue Tracking Overview |
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100% web based with nothing to install |
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Cost effective monthly pricing |
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Access from anywhere on the Internet |
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| Overview |
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The Help Desk & Issue Tracking product is a comprehensive solution for managing internal help desk issues, tracking product defects and bugs,
and managing customer support requests. The Issue Tracking product streamlines and automates your issue management
process providing the tools your business needs to stay ahead.
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| Streamline support desk management and improve communication with automated email notifications when an issue is |
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Submitted |
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Assigned |
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Updated |
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Closed |
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Approaching a promise date |
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Been in the queue too long |
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| Track critical business and customer issues by searching and reporting on issues based on |
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Who reported the issue |
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Who is working on the issue |
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Client, department, and/or project |
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Issue status such as open, in progress, closed, etc. |
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Issue type such as defect, request, etc. |
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Custom fields that further categorize issues and support tickets |
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Plus many others... |
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| Improve efficiencies and enhance quality of service provided |
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Allow customers to enter new requests directly from the web |
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Monitor email accounts and automatically create issues when new emails arrive |
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Identify historical trends across issues |
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Generate up to date reports for all issues and support tickets |
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Track ongoing updates and collaborative details until items are resolved |
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Attach and track documents, screen shots, error logs, etc. |
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Provide access to all employees, departments, and locations anywhere via the internet |
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| Reduce time required to resolve issues |
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Assign and prioritize who is working on what |
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Send updated status reports to customers and employees with the click of a button |
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Quickly find and view an issue by its number, client, department, assignment, and others |
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| Expedite existing processes without having to change them |
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Customizable issue types, priorities, status, and origin classifications |
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Ability to add custom fields for unique data collection requirements |
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Configurable application options and workflow settings |
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Import/export support for Microsoft Project provides the best of both worlds |
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Brandable application, email, and report logo's and colors |
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On-demand data export features supporting XML, Excel, and Text options for easy integration |
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Advanced role based security options to limit user access by screen, report, time of day, and even IP address |
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